IT is playing an increasingly important role in organizations in almost every segment of the economy, from basic office routine operations to improving productivity of key business processes and enabling the organization’s unique value proposition in the global market.  The IT dependency not only creates strategic advantages in each and every organization, but also introduces considerable risks as well.  Such risks include the misalignment of IT with the changing business needs; the associated costs for the supporting IT infrastructure that exceeds the returned benefits; and the impact of IT failure on business processes.

To solve these problems, IT organizations are shifting from their technology perspective to business perspective, and focus on delivery and support of IT Services based on customer requirements.  The important questions are who are the customers; what services do they need to complete their business operations; when do they need it; what are they willing to pay for it; what underlying IT capabilities are required; and what are the associated costs for those capabilities.  The benefits of this approach include better alignment of IT capabilities with business needs resulting in improved customer satisfaction and reduced costs with better utilization of existing resources as they are organized around IT services.

In order to provide the best of the breed IT Service Management Solution to our clients, Xyntek have used the de facto standard framework, the IT Infrastructure Library (ITIL), as a guideline to improve service levels and achieve optimal use of IT resources.  ITIL defines IT Service Management as two major functional groups, IT Service Delivery and IT Service Support, each of which contains several core processes.

IT Service Support
The IT Service Support group describes the operational processes required to provide quality, cost-effective IT services on a day-to-day basis.

• Configuration Management
• Service Desk
• Incident Management
• Problem Management
• Change Management
• Release Management

IT Service Delivery
The IT Service Delivery group represents the tactical processes required to plan the delivery of IT services in anticipation of evolving business requirements and advancements in information technology

• Service Level Management
• Capacity Management
• Availability Management
• Financial Management
• Continuity Management

Moreover, all of our solutions are developed in accordance with our stringent Software Development Life Cycle. We ensure that our solutions meet your business and process requirements from initial Process Definition to Detailed Design & Development, Implementation, Validation, Training, and we will never stop supporting your requirements.

For more information on Xyntek's IT Service Management expertise or to find out how Xyntek can help your organization to design, develop, and implement an IT Service Management Solution, please contact us here.